Frequently Asked Questions

The most common signs are a door that won't open or only opens a few inches, a loud bang from the garage (the spring snapping), visible gaps or separation in the spring coil, or a door that feels extremely heavy when lifted manually. Broken springs are one of the most frequent garage door repairs we handle in Vancouver. Do not attempt to operate the door with a broken spring — call us for same-day service.

Standard torsion springs are rated for approximately 10,000 cycles — roughly 7 to 10 years with average daily use. High-cycle springs (25,000–100,000 cycles) are available and are a worthwhile upgrade if you use your garage door frequently. We recommend replacing both springs at the same time even if only one has broken, since the second spring is under the same wear and will likely fail soon after.

This usually means the opener has disconnected from the door (check the red emergency release cord), the drive belt or chain has broken, or the trolley carriage has failed. It can also indicate a broken spring that is preventing the door from lifting. We carry parts for all major opener brands — LiftMaster, Chamberlain, Genie, and Craftsman — and can typically complete repairs the same day.

Yes. We service and repair all major brands including LiftMaster, Chamberlain, Genie, Craftsman, Marantec, and Overhead Door. We stock common replacement parts and circuit boards for the most popular models. If your opener is beyond economical repair, we can recommend and install a new unit the same visit.

Yes — we provide 24/7 emergency garage door repair throughout the Lower Mainland. Whether your door is stuck open overnight, a spring has snapped, or your door has been hit by a vehicle, we respond quickly to secure your home or business. Call (778) 588-9549 any time for emergency service.

We install and repair a full range of commercial doors including storefront glass doors, aluminum frame entrances, steel swing doors, fire-rated doors, hollow metal doors, automatic sliding and swing door operators, and industrial overhead doors. We work with retail stores, office buildings, warehouses, restaurants, medical facilities, and multi-unit residential buildings throughout Metro Vancouver.

For commercial clients, we prioritize rapid response because a broken door can mean a security risk or a business that can't open. We aim to be on-site within 2–4 hours for urgent commercial calls in Vancouver and the surrounding Lower Mainland. For after-hours emergencies, call (778) 588-9549 and we'll dispatch a technician as quickly as possible.

Yes. We install, repair, and maintain automatic swing door operators and sliding door systems for commercial properties. This includes low-energy operators for ADA/accessibility compliance, high-traffic automatic entrances for retail and healthcare, and sensor replacements. We work with brands such as ASSA ABLOY, Stanley, Horton, and Besam.

Yes — storefront door and glass replacement after break-ins or accidents is one of our most common commercial calls. We can board up the opening immediately to secure the premises, then return to complete the full glass and frame replacement. We work with insurance companies and can provide documentation to support your claim.

Yes. We install pre-hung exterior doors including steel entry doors, fibreglass doors, French doors, sliding patio doors, and pocket doors. We handle the full installation including framing adjustments, weatherstripping, hardware, and finishing. Proper installation is critical for energy efficiency, security, and long-term performance — we take care of every detail.

Absolutely. Stiff or difficult sliding patio doors are usually caused by worn or dirty rollers, a bent or damaged track, or a door that has shifted out of alignment. In most cases we can clean, adjust, and replace the rollers on-site without replacing the entire door. If the track or frame is damaged, we'll assess whether repair or replacement is the better option.

Repair is usually sufficient for issues like sticking, drafts from worn weatherstripping, hardware failure, or minor frame damage. Replacement makes more sense when the door is warped or rotted beyond repair, has significant security vulnerabilities, is causing major energy loss, or you want to update the look of your home. We'll give you an honest assessment and recommend the most cost-effective solution.

Garage door spring replacement in Vancouver typically ranges from $180 to $380 depending on the spring type (torsion vs. extension), the size and weight of your door, and whether you're replacing one or both springs. We recommend replacing both springs at the same time to avoid a second service call shortly after. We provide upfront pricing before any work begins — no surprises.

We charge a standard diagnostic/service call fee to come out and assess the issue. This fee is applied toward the cost of the repair if you proceed with the work. We'll always give you a clear quote before starting any job so you know exactly what to expect.

We serve the entire Metro Vancouver and Lower Mainland region including Vancouver, Burnaby, Richmond, Surrey, Delta, Langley, Abbotsford, Coquitlam, Port Coquitlam, Port Moody, New Westminster, North Vancouver, West Vancouver, Maple Ridge, and Pitt Meadows. If you're unsure whether we cover your area, give us a call at (778) 588-9549.

Yes. VanCity Doors is fully licensed and insured to operate in British Columbia. All of our technicians are experienced professionals. We carry liability insurance on every job, giving you peace of mind whether we're working on a residential garage door or a large commercial installation.

Yes. We stand behind our work with a labour warranty on all repairs and installations. Parts are covered by the manufacturer's warranty, which varies by product. We'll explain the specific warranty terms for your job before we begin. If anything isn't right after we've completed the work, call us and we'll make it right.